Shipping Policy

The delivery time for your order may vary based on several factors, but typically, customers can expect their packages to arrive within ten to twenty business days. Business days are defined as weekdays excluding Sundays, public holidays, and any days with severe weather warnings, such as tropical cyclone alerts. During peak seasons, like sales events or promotional periods, processing and delivery times may be extended due to higher order volumes, and we appreciate your understanding and patience during these busy times.

It’s important to note that we cannot schedule specific delivery dates or time slots for your package. Once your order is placed and confirmed, we are unable to modify the shipping address. Therefore, we highly recommend double-checking your shipping information before completing your order to ensure there are no errors. Accurate delivery details will help prevent delays and allow your package to be processed without complications.

Other factors that can affect delivery times include weather-related disruptions and increased demand during sales. Delays may also occur if there is incomplete or incorrect shipping information, as our carriers cannot complete the delivery until all necessary details are confirmed. If any items in your order become unavailable after it has been placed, our customer service team will inform you promptly and assist in canceling those items and processing any required refunds.

We offer free shipping on all orders, regardless of the size or destination. However, please note that if a carrier is unable to deliver your package after two delivery attempts, it will be returned to us, and the order will be automatically canceled. In such cases, any payments made for that order will be refunded to the original payment method.

For customers who wish to track their orders, our website provides an Order Tracking page where you can view the latest updates on your package’s status, including whether it is being processed, shipped, or has reached its destination.

There are a few exceptions where we may not be able to ship an order. For example, certain products may be out of stock before your order is processed, or your shipping address may be located in an area that is inaccessible to our delivery partners. We also cannot ship to PO Box addresses, as carriers require a physical delivery location. Additionally, payment issues such as incomplete transactions or failed verifications may prevent the dispatch of your order.

If you receive an incorrect product, please contact us immediately, and we will assist in arranging a return and issuing a refund. In the case of size-related issues, returns are accepted, but to receive a replacement, you would need to place a new order. If your package does not arrive within the estimated delivery window, please check the tracking information provided. If there are still concerns or if you are unable to locate your order, don’t hesitate to contact our customer service team at dagnedoverofficial@outlook.com, and we will work to resolve the issue for you.