Shipping Policy

The amount of time it takes for your order to arrive can vary depending on several factors, but in most situations, customers can expect their package to be delivered within ten to twenty working days. Working days refer to regular business days and do not include Sundays, national holidays, or days when severe weather warnings—such as tropical cyclone alerts—are in effect. During seasonal promotions, sales events, or periods of unusually high order volume, the processing and delivery timeframe may be longer than what you normally experience, and we appreciate your patience during these peak periods.

Please be aware that we are not able to schedule deliveries for specific dates or time windows. Once your order has been placed and confirmed in our system, we cannot make changes to your delivery address. To avoid delays or disruptions, we strongly encourage customers to double-check all shipping details before finalizing their order. Accuracy in the delivery information ensures that your package travels smoothly through the logistics process without unnecessary complications.

Delivery times may also be influenced by circumstances beyond our control. Weather-related interruptions can slow down shipments, and promotions tend to create temporary bottlenecks due to increased order volume. In addition, incomplete or incorrect shipping information will cause delays, as carriers cannot complete the delivery until the necessary details are verified. If any items in your order become unavailable after the order has been placed, our customer service team will notify you promptly and assist with cancelling the affected items and issuing refunds when necessary.

We currently offer free shipping on all orders, regardless of location or order size. However, if a carrier attempts to deliver your package twice and is unable to reach you or obtain the required confirmation, the shipment will be returned to us, and your order will be cancelled automatically. Any payments made for that order will then be refunded back to your original account or payment method.

Customers who want to know the current status of their order can easily track it by visiting the Order Tracking page on our website. This page will show the latest updates, including whether your package is being prepared, has shipped, or has reached its destination.

There are a few situations where we may not be able to ship an order at all. Some products may go out of stock before your order is processed, or you may reside in a region that our shipping partners cannot serve because it is too remote. We also cannot deliver to PO Box addresses, as our carriers require a physical delivery location. Payment problems, such as incomplete transactions or verification issues, may also prevent your order from being dispatched.

If you receive an incorrect product, reach out to us immediately and we will assist you with returning the item and securing a refund. For size-related errors, returns are accepted, but a replacement will require placing a new order. In the event your package never arrives, review the estimated delivery window and check any tracking information available. If you still have concerns or cannot locate your order, you are welcome to contact our service team at dagnedoverofficial@outlook.com so we can help investigate and provide a solution.