Return Policy

Our store offers a 30-day return window, allowing customers to return items within thirty days of the delivery date. To be eligible for a return, the product must be in the same condition as it was when initially received. This means that the item must remain unused, unworn, with the original tags still attached, and in its original packaging. A receipt or proof of purchase is also required to initiate the return process.

To start a return, customers can reach out to our support team via email at dagnedoverofficial@outlook.com. After the return is approved, we will provide a pre-paid shipping label along with instructions on how to return the item. It’s important to note that if the return does not follow the outlined procedure, a refund may not be issued. Should you need any clarification or have further questions about the return process, our customer service team is available via the same email address to assist.

We recommend that customers inspect their items thoroughly upon receiving them. If there are any defects, damages, or discrepancies in the shipment, please report the issue as soon as possible. This allows us to assess the situation and offer an appropriate solution quickly. Timely reporting helps to address errors or damages efficiently.

Certain products may be excluded from the return policy. If you are unsure about whether a specific item is eligible for return, please reach out to our customer support team for confirmation. For customers who wish to exchange an item, the best approach is to return the original item first, then place a new order for the replacement.

Customers in the European Union are entitled to a 14-day cooling-off period by law. During this period, they may cancel their order or return the product without providing any reason. The same return conditions apply for EU customers: the product must be unused, unworn, retain its original tags, and be in its original packaging, along with proof of purchase.

Once we receive the returned item, our team will inspect it to confirm the condition. If the return meets the required criteria, we will notify you of the approval and issue a refund to the original payment method within approximately ten business days. Please note that it may take additional time for your financial institution to process and reflect the refund in your account.

If a refund has not appeared in your account within fifteen business days after approval, please contact us at dagnedoverofficial@outlook.com for further assistance. We are committed to ensuring a smooth process for all returns, exchanges, and refunds, and we’re here to support you throughout the entire experience. By following these guidelines, we aim to provide a consistent, reliable, and efficient return process for all our customers.