Return Policy

Our store provides a 30-day window for returns, allowing customers to return purchased items within thirty days from the date of delivery. To qualify for a return, the product must be in the same state as when it was received. This means it should remain unworn or unused, with all original tags still attached, and packaged in the original box or wrapping. Additionally, a receipt or other proof of purchase is required to process any return request.

To start the return process, customers can get in touch with our team by emailing dagnedoverofficial@outlook.com. Upon approval of the return, we will provide a pre-paid shipping label along with clear instructions for sending the item back to us. It is important to note that items that are not returned to us following this process cannot be refunded. If any clarification is needed regarding returns, our customer service team is available to answer questions at the same email address.

When receiving an order, we encourage customers to carefully examine all items for any defects, damage, or mistakes in the shipment. If an issue is found, it should be reported immediately so we can assess the situation and determine the appropriate solution. Prompt reporting ensures that any errors or damages are resolved quickly and efficiently.

Certain products may not be eligible for returns. If there is any uncertainty about whether a specific item can be returned, please contact our customer service team for confirmation. In the case that a customer wishes to exchange an item, the simplest method to secure the desired product is to return the original item for approval and then place a new order for the replacement.

For customers residing in the European Union, a statutory 14-day cooling-off period applies. This allows buyers to cancel their order or return the product within fourteen days of receiving it without providing any reason. The same conditions apply for EU returns: items must be unworn or unused, retain all tags, remain in their original packaging, and be accompanied by proof of purchase.

Refunds are processed once the returned item has been received and inspected by our team. We will notify you regarding whether the refund has been approved. Once approved, the refund will be issued to the original payment method within approximately ten business days. Please be aware that financial institutions may take additional time to reflect the refund in your account, depending on their processing times.

If a refund has not appeared in your account fifteen business days after approval, customers should contact us at dagnedoverofficial@outlook.com to resolve the issue. We strive to ensure that all returns, exchanges, and refunds are handled smoothly and efficiently, and our team is committed to providing support throughout the process. Following these guidelines helps us maintain a consistent and reliable return experience for all our customers.